Known Issues in Amicus Attorney
(Amicus Small Firm)
Release
5.9.0
October 29, 2007
In this list,
outstanding known issues in the current build of
Table of Contents
- Installation
- Files
- Calendar
- Time
Sheets
- E-mail
Integration
- Library
- Dailies
- Notes
- Reports
- Document Assembly
- Import/Export
- Secondary Office
- Miscellaneous
- Preferences
- Outlook
Synchronization
- Palm
Link
- CompuLaw
- Accounting Systems
– Amicus Accounting
– PCLaw
– QuickBooks
– Tabs3
– Timeslips - Windows
Vista
15180—A workstation for an Evaluation
copy of Amicus Attorney Release 5.5.1 Client/Server Edition might not upgrade
successfully to Small Firm Edition.
WORKAROUND: Uninstall the workstation and
then reinstall it from the upgraded Amicus Attorney Install folder on the
Server.
15125—Upon updating Amicus Attorney to version 5.9.0,
the Accounting System setting in Amicus Administrator (Configure > Time
Sheets) defaults to “PCLaw” if your prior accounting system is not
supported in Small Firm Edition. An error might appear upon login.
NOTE: Set your Accounting System to
“Amicus Accounting” or another appropriate choice.
15120—If Amicus Attorney 2.6.x Standalone is installed the
default folder (C:\Amicus), and Amicus Small Firm is installed to the default
folder (C:\Amicus\Amicus Team SF), then uninstalling Amicus Attorney 2.6.x
causes Amicus Small Firm to be uninstalled as well.
NOTE: BEFORE uninstalling Amicus
Attorney 2.6.x, back up your Amicus Attorney Small Firm Edition database to
a location outside of C:\Amicus. After uninstalling Amicus Attorney 2.6.x,
reinstall Amicus Attorney Small Firm Edition and restore your backup.
4276—If one Team Member is installed and added at the same time
as another, both Team Members might be assigned the same User ID.
WORKAROUND: Uninstall and reinstall one
of the Team Members.
v1013—During
installation,
If you are experiencing this problem,
please contact Gavel & Gown Technical Support.
Files
15932/v1204—When performing a
Document Search, if the Document you are searching for is marked as Read-Only or
is in a folder to which you have Read-Only rights, the Document may not be
displayed in the Search Results.
v1200—If you are on the
brad page for a particular Document Type and you click the New button to add a
Document, the new Document is automatically assigned to that Document
Type. If, however, you are on the All
Documents brad page and you click the New button, the new Document is
automatically assigned to ALL of the Document Types.
p1019—If a Short File
Name begins with numeric characters (e.g., "123 File") and elsewhere
in the Index there exists a File beginning with an alphabetic character but
which contains the same numeric characters (e.g., File 123), when you perform a
"quick find" on your keyboard by typing the Short File Name
"File 123", the Short File Name beginning with the numeric characters
(123 File) will appear as highlighted.
15934/v1190—When a To Do is
marked Done, the Deadline date is cleared. If the Done checkbox is cleared, the
Deadline date does not come back.
4678—An Appointment with a Reminder cannot be
changed to a daily-recurring Red Letter Day—a message appears, stating
that a Reminder cannot be scheduled on or before the date of the previous
instance of the Event.
WORKAROUND: Set the Appointment to
“no reminder” before changing it to a daily-recurring Red Letter
Day.
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
v1197—If
you have a Group Calendar open with multiple Team Members in the display and
you click on the E or L box to assign an Early or Late appointment to one of
the other Team Members, an extra Appointment may be created or the Appointment
may be assigned to you instead.
p1200—If
you create an exception for one day in a Recurring Event and change the time of
the Recurring Event, it appears in your Calendar on the day that you originally
designated as the exception.
p1057—A validation error
and "invalid page fault" is generated in the AACNTX.DLL and MFC42.DLL files when in another
Team Member's Office after clicking on the Information button for an associated
Contact from an Event Details dialog. This appears to happen when the
associated Contact to the Event is NOT attached to the File that is also
associated with the Event, and the associated Contact is NOT on the Team
Member's Contact list.
WORKAROUND: It is recommended that where Contacts and Files are associated
with a single Event that they also be associated with each other in order to
maintain data integrity.
15935/v0259/p1079—In Preferences, you
choose to keep track of your time in minutes, and set a value for the minimum
time, then launch the Timer (start the time count if necessary). Stop the timer
and close it. Go to the Time Sheets module, and the Time Entry displays the
actual time spent - not the minimum time. If you double-click the Time Entry
and click OK, then it will correctly display the minimum time.
4406: If you have set your Time
Entry minimum or round up time preferences to an amount that is not a 10th of
an hour (e.g. 0.25 hour), the amounts shown in your Time Sheets Statistics page
will be rounded inconsistently.
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
15937/p1206—After
creating an E-mail message from within
WORKAROUND: Manually delete the E-mail message from your Today folder.
15936/v0625—In
some cases,
If you are experiencing this problem, please contact Gavel & Gown Customer
Service at 1-800-472-2289.
v1295—If your firm's
Library contains a large number of pages (1500+) and you run either a Basic or
Power Query that looks for query terms in the Library Page Summary,
p1237—When opening existing
Research Queries or creating new Research Queries from a File Brad (Research
> My Saved Queries or All Saved Queries), no Saved Queries are listed in the
Saved Query Index in the Control Panel of the Research Query view.
WORKAROUND: You can refresh the view and show your list of Saved Queries by
selecting any one of the options from the Show Queries drop-down list.
p1235—This issue occurs
if two or more Team Members add content to the same Section, Shelf, or Book
(parent location) and at least one Team Member is adding content while offline.
For example, Team Member A is offline and adds an item in a parent location.
While Team Member A is offline, Team Member B adds an item in the same parent
location. When Team Member A goes back online and his or her data is merged
with the Team Database, the order of the items that the Team Members have added
may appear to sporadically switch positions in the parent location.
This issue is currently being investigated.
WORKAROUND: It is recommended that if
Shelves, Books, or Pages are added to Firm Materials while a Librarian is
working offline or in her Secondary Office, then when that Librarian goes back
online or she unpacks her briefcase in her Primary Office, the Administrator
should run a Scan Database. To run a Scan Database: From Amicus Administrator,
select Database > Utilities > Scan Database.
p1216—Full text querying
of HTML documents can result in inaccurate results when searching for phrases
or when using the proximity query builder.
p1201—The following issue
occurs after adding a web page through the News Link or Bookmark Link feature
in the Dailies and launching the web page: If the Dailies module screen has
been reduced in size and two sets of scroll bars appear (one for the
4555—If you start to create a Time Entry on a Note
but cancel it, a Time Entry cannot be created on that Note subsequently.
4530—In some circumstances, the Export option that
is available when generating a report causes a “missing or out-of-date
export DLL” error message.
14697a—Reports cannot be exported to Word
2007 (under Windows XP or Vista).
WORKAROUND: After selecting a Report to
run, click Preview, and then click the Export button in the toolbar at the top
of the Preview window. Choose Rich Text Format and set the Destination to Disk
file. Afterward, you may open the file by choosing Open from the Files menu in
Word and then browsing to the file.
14697b—Reports cannot be exported to
Excel 2007 (under Windows XP or Vista).
WORKAROUND: After selecting a Report to
run, click Preview, and then click the Export button in the toolbar at the top
of the Preview window. Choose Excel 8.0 (XLS).
4625—When Previewing a HotDocs 6 WordPerfect
sample Master Document, some hidden text will be revealed (e.g. 1FullName).
This text does not affect the assembled document output.
WORKAROUND: If desired, edit each of
these Master Documents to remove the hidden text.
4443—
WORKAROUND: Reinstall
4288—Master Documents for HotDocs with Word that
include the Date variable “TodayDay”
generate documents with the wrong date information if your workstation’s
Windows Short Date Format (set in Control Panel > Regional Options) is not
month-day-year.
v0774—If the Time Matters
Import encounters a record conflict, the record conflict dialog does not come
to the foreground if Amicus Administrator is running in a background
(non-active) window, and the import pauses, waiting for your response to the
dialog.
WORKAROUND: If the import appears to be
taking too long, minimize your windows to check for a record conflict dialog,
and respond to it.
v0291/p1460—If you export a
File, change the Client's Individual/Corporation designation in the exported
text File, and re-import the File, the new designation you are importing is not
applied.
p1285—When you open your
Primary Office, the Daily Checks run before unpacking your Briefcase. This only
creates a problem if you are unpacking your Briefcase in your Primary Office on
a date subsequent to the date when you originally packed the Briefcase to
transport your data to your Secondary Office. As part of the Daily Check
process, any To Do's that are not marked as "Done" are moved forward
to whatever day is the present day (e.g., your Monday To Do's will be moved to
Tuesday if you have not marked them as "Done"). When you unpack your
Briefcase in the Primary Office, the To Do you marked as "Done" in
your Secondary Office remains on the original day (e.g., Monday) whereas that
same To Do which was not marked as "Done" in the Primary Office has
been moved forward by the Daily Checks to the present day (e.g., to Tuesday).
When the data is merged, these To Do's are not recognized as being the same To
Do, they are not merged, and this results in the appearance of the
"duplicate" To Do.
WORKAROUND: You will need to manually
delete the To Do that is not recurring and is not marked "Done".
15953/v0994—Recurrent
locking problems might occur in Windows 2000 or XP.
WORKAROUND: Disable Oplock
in Windows 2000 and XP. For details, see the Microsoft Knowledge Base available
at http://support.microsoft.com/.
15940/v1213—When using the
Transfer License feature to transfer one user's license to another, the new
user is not added to any of the User Groups that the old user was assigned to. Nor is the old user
removed from them.
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
15939/v1221—Although the Amicus
Administrator allows you to specify that you want to keep more than 10 rolling
backups, it will only keep up to 10. Any backups beyond the 10th are rolled
as if you had set Amicus Administrator to start rolling at 10 backups.
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
4454/4487—
w0001—The Transfer
License feature (available from Users > User Management in Amicus Administrator)
reassigns Phone Calls created by the former Team Member to the new Team Member.
p1081—The
following issue relates to display problems in the Office. The brass nameplate
in the Office may have lines running through it.
WORKAROUND: You may need to upgrade your
video card or video driver.
v0721—A Team Member can
change their Profile settings (such as Guest Password or Workgroup) or their
Preferences (such as Team Members on New Contacts) while they are Offline or
using their Secondary Office. When they later go back online or unpack their
Briefcase at their Primary Office, all user configuration changes made for them
in the meantime by the Administrator will be overwritten.
Outlook Contacts & Calendar Synchronization
15946/v0269/p1449—If you assign a Contact to Contact Groups in
15944/v1086—In rare cases, a Team Member might not be able to start
If you are experiencing this problem,
please contact Gavel & Gown Technical Support.
15943/v1281—If you have any To Do's in
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
15942/v0277/p1427—If
you are synchronizing your Palm OS device with Outlook and you also have
WORKAROUND: Synchronize Outlook and Palm
without
15152—If Amicus Attorney was previously uninstalled and
reinstalled on the computer, then re-initializing Outlook Synchronization might
not exchange Events and Contacts properly.
WORKAROUND: When resynchronizing,
perform a full resynchronization by pressing <CNTL+SHIFT) while clicking the
Yes button on the resynchronizing prompt.
4501—If Outlook
Synchronization is configured for a collaborative environment, and a user who
does not have Outlook Synchronization enabled creates a To Do in Amicus and
assigns it to a user who does have Outlook Synchronization enabled, the first
user will receive a corresponding Task request in Outlook once the second user
synchronizes their Outlook with
4497/4507—If
WORKAROUND: Start Outlook before starting
4357—If you create
a new Contact in Outlook from your Address Book, Outlook Synchronization
creates a Contact in
4141—In some circumstances, Amicus-Outlook synchronization might cause runtime and COM errors.
15947/v1198—If an Appointment
or To Do is added into the Palm and then synchronized over to
4565/4566—If an
4475—If you uninstall the Palm Link at a
workstation, none of the previous configurations are cleared.
If the Link is reinstalled at the workstation, the user should set up the Link
as appropriate.
4144—In some circumstances, synchronizing an
v1278—When you run the Compulaw
Date Maintenance utility to update your CompuLaw Events, the following error
message may appear: 'key code not found in any of the rule sets provided'. The message does
not indicate which Event has the caused the error, and the utility pauses until
you click OK. When you do click OK, the
process will continue and complete successfully. The cause of this issue is currently under
investigation.
v0285/p1469—The following issue
occurs when attempting to delete a CompuLaw Key Event from a chain of Events to
which you are assigned along with other Team Members: If you click No when
presented with the dialog stating that the Event will be deleted for the other
Team Members, only the dependent Events are deleted and the Key Event remains.
v0284/p1468—The following issue
occurs when attempting to create CompuLaw Events with no Key Event selected:
When you click OK to the message stating that you must select a Key Event, the
4370—If the firm’s Accounting System is
None, a Team Member will receive an "Only alphanumeric characters are
permitted by your accounting system for this field" error message if they
attempt to type text in the Description field of a new Time Entry during their
initial
(This section lists Integration issues only. For issues within Amicus
Accounting, see the “Known Issues in Amicus Accounting” document on
our website.)
15303—Initializing or performing an exchange that includes Files
without a valid Billing Rate assigned causes the program to crash.
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
15222—In the Integration wizard, a “missing
aa50.ini” error occurs during pre-Initialization checks if Amicus
Workstation is not installed on the Amicus Server.
WORKAROUND: Install Amicus Workstation on
the Amicus Server.
13602a—If a new Amicus Accounting Client Matter has the Default Rate option
selected but no Rate entered, the new File created in
WORKAROUND: In
Amicus Administrator, go to Configure > Time Sheets > Billing Rates and
delete all Separators from the list.
13602b—If the
WORKAROUND: In
Amicus Administrator, go to Configure > Time Sheets > Billing Rates and
prefix the Attorney Rate Label “Contingency” with a “Z”
(e.g., “Z-Contingency”).
13481—If you add or edit a Client
Matter in Amicus Accounting when Amicus Attorney is not running, Amicus
Attorney is automatically launched but that first Client Matter is not
exchanged.
WORKAROUND: In Amicus Accounting, save
the Client Matter again.
PCLaw
15476—If linking with PCLaw, the Account Inquiry button on the Time Spent brads is not available.
v0281/p1465—After selecting PCLaw as
your accounting system, the PCLaw menu item does not appear in Amicus
Administrator. In order to have the menu item appear, you need to re-start
Amicus Administrator.
s13093—Exchanges or initialization with
QuickBooks 2006 may fail occasionally, with a 1000 error shown in the log.
SOLUTION: Update your QuickBooks 2006
application to QuickBooks 2006 Release 7, available as of June 15, 2006.
v1193—During an Exchange with
QuickBooks, the following error message might occur: "There
was an error when converting the date value '2002-01-22' (or some such date) in
the field [FromModifiedDate]".
WORKAROUND: Close Amicus
Administrator and then delete the line "SynchroDate=2002-01-22"
(the same date as above) from the [QBPROLINK] section of the AADMIN50.INI file.
v1108—When you create a
'New File for an existing Client', the Client field in the New File dialog
defaults to the existing Client. If the Client is an Individual, the Full
Client Name in the new File may be formatted differently than in the existing
File -- e.g. "John Smith" instead of "Smith, John", which
will cause an error message upon exchange. Note that if you select a different
Client in the New File dialog before clicking OK to save the new File, the same
problem occurs.
WORKAROUND: Create the new job for an
existing Client in QuickBooks, instead of in
v0580—When posting a time
entry to QuickBooks 2002, a prompt asks whether you want a printout of the time
entry. However, the printout does not show the time duration of the time entry.
4598—If the Tabs3 Link is
configured to use Client ID only,
WORKAROUND: Exit from
p0985a—If you update
Client information in Tabs3 (e.g., change an address and phone number) and do
not change the information in the corresponding
v0975—When a 12-minute
Time Entry in
15192/15193—After
you install an Amicus Attorney Workstation under Vista, Search Documents does
not find any documents and, when you are adding a document to Amicus, the
browse does not find any documents.
WORKAROUND: In Amicus
Attorney, go to File > Setup > Document > Shared Documents and specify
the appropriate drive mapping.
15188/15189—After
installing an Amicus Attorney Workstation under Vista, attempting to create or edit
a Master Document might cause the application to terminate unexpectedly.
WORKAROUND: Edit aa50.ini in each of the following two folders: C:\WINDOWS and C:\User\<username of user currently logged in to Windows>\AppData\Local\VirtualStore\Windows. In the aa50.ini files, change the ServerAmicusPath
item value to equal the drive mapping path to the Team
folder on the Server (typically the \AMICUS
TEAM SF or \TEAM50 folder).
15182—At an Amicus Attorney Workstation running Vista with Amicus Accounting Integration, attempting to use Account Inquiry from File Details causes an error.
15155—When the Outlook Contacts & Calendar Synchronization
feature is first enabled under Vista, initialization and exchanges do not begin
until you exit Amicus Attorney and log back in.
14764—If you are not a Windows
Administrator, the prompt to update your copy of
WORKAROUND: Disable the automatic check
for updates. To do this, right-click on the
14697b—Reports cannot be exported to
Excel 2007 (under Windows XP or Vista).
WORKAROUND: After
selecting a Report to run, click Preview, and then click the Export button in
the toolbar at the top of the Preview window. Choose Excel 8.0 (XLS).
14697a—Reports cannot be exported to
Word 2007 (under Windows XP or Vista).
WORKAROUND: After selecting a Report to
run, click Preview, and then click the Export button in the toolbar at the top
of the Preview window. Choose Rich Text Format and set the Destination to Disk
file. Afterward, you may open the file by choosing Open from the Files menu in
Word and then browsing to the file.
14434—On a computer running Vista, if
Amicus Administrator or Amicus Attorney is installed, uninstalled, and then
reinstalled to a different location or for a different user, that Amicus
application will not open more than once.
SOLUTION: Copy the file aa50.ini
from C:\Windows
to C:\Users\<name
of user logged in>\AppData\Local\VirtualStore\Windows,
replacing the previous copy of the file there.
14424—The
WORKAROUND: Download and install the
Windows Help program (WinHlp32.exe) for Windows Vista, available from the
Microsoft Download Center.
NOTE: Fixed in Amicus Attorney 2008 Small Firm Edition.
N18—If
SOLUTION: In order to run under Vista, Amicus must be moved to another location.
For instructions, see the “Moving an Installation of
For further information, contact
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