Important Information for
Last
Modified: October 25, 2007
This document contains
important information relevant to
Table of
Contents
To
view details, click on a topic in the following list:
Amicus Administrator
-- Streamline Database
Miscellaneous
-- Windows XP SP2
Outlook Contacts & Calendar
Synchronization
Accounting Systems
-- Juris
-- PCLaw
-- Timeslips
-- Elite Legal Billing Systems (ELBS)
Daylight Savings Time
N30 (Newly Updated)—Beginning in 2007, Daylight Savings Time in the United States and Canada
is starting three weeks earlier (on March 11th, the second Sunday in March)
and ending one week later (on November 4th, the first Sunday in November).
Unless certain Microsoft updates are applied to your computers, it is possible
that the time zone settings for your computer's system clock may be incorrect
during these periods. Several Microsoft products are affected, including Windows,
Exchange Server, and Outlook. Note that Microsoft has made additional Daylight
Savings Time and time zone changes since those released in January 2007. For
full information, including directions to Knowledge Base articles, recommended
preparation, and general sequence of update actions, see the Microsoft Daylight
Saving Time Help and Support Center, http://support.microsoft.com/gp/cp_dst.
Provided you apply the applicable Windows updates to
all your computers, Amicus products are not directly affected by this change.
However, those who use Amicus third-party integrations that affect your
Calendar scheduling (like Outlook, Palm and other mobile devices) should ensure
that they apply any patches or updates made available by those third-party
vendors and follow their recommendations for avoiding appointment
inconsistencies.
Remember to keep your Amicus Server and all
Workstation date/time settings in sync. Failure to do so may affect the
accuracy of system-generated items, including notifications.
It is
strongly recommended that you check your Amicus appointments during the
adjustment periods to confirm that they are correctly scheduled.
0762—In a split
installation, with Amicus Administrator and Amicus Server running on the same
server and Amicus Server running as a Service, you must stop the Service before
uninstalling Amicus Administrator.
N01—You must have Microsoft Internet Explorer 5.0 or later
installed on the workstation and server before installing
0341—If you wish to run the Amicus Server as a service
rather than as a program, you must install
For more information, see the
documents, Installing
1301—If you attempt to perform a
Document Search on the content of WordPerfect 11 documents,
SOLUTION: Install WordPerfect Office 11 Service Pack 1, available from Corel's
website at http://www.corel.com/servlet/Satellite?pagename=Corel/Downloads/Details&id=1047022115564
0407b—When performing an alternate search on a Date custom
field, you must enter the date in the following format: Jun 21, 2002 (i.e., the
first three letters of the month, the day followed by a comma, and the year in
full). You may also use any combination you wish, such as June 21, 21 2002, Jun
2002, etc.
N07—If you are using Outlook with a POP3 or SMTP Internet e-mail account, Outlook
must be running in order for E-mail Integration to function.
N02— If you use Novell GroupWise, note that E-mail
Integration supports Novell GroupWise 5.5.4.1 (GW Enhancement Pack with Support
Pack 2 or higher) and GroupWise 6.
p1376—If you have upgraded your version of Outlook after the
installation of
Update
p1288—The following applies to Team Members whose name or
e-mail address is set differently in their E-mail program than in Amicus
Administrator or the
Ensure that either your Name
or E-mail Address fields in Amicus Administrator and the
p1331—If you are using WordPerfect 9 without Corel WordPerfect Law Office 2000
installed, or WordPerfect 10, and are attempting to use the
Perform the following
procedure to have the desired Contact fields appear in your WordPerfect
documents:
1.
From Windows
Explorer, open your Windows (or Winnt) folder, and
locate and launch the Aa50.ini file.
2.
Under the line, [Version],
add the entry: ExtendedMAPIProperties=1.
3.
From WordPerfect,
select Tools > Address Book.
4.
In the
tree-structure listing of the CorelCENTRAL Address
Book window, select MAPI >
5.
With the
6. From the Columns window,
activate the checkboxes for the Contact fields that you would like to have
appear in your WordPerfect documents, and click OK.
p1247—When using the Auto-Merge feature with Microsoft Word, a
separate instance of Word opens. This is a standard behavior when a program
argument is being passed.
If you do not want a separate
instance of Microsoft Word to open when creating a document in Microsoft Word,
you will need to turn the Auto-Merge feature off. For more information on the
Auto-Merge feature, please see Chapter 13 of the
p1215—If you are a Word user, you must ensure that your macro security settings
are set to Medium or Low, otherwise you will experience difficulty when
generating documents.
p1202—If you are a WordPerfect user and wish to generate a document, the AutoMerge feature will NOT work if WordPerfect is running.
p0878—When Microsoft Word 2000 users
merge a document and click on the Save to Brad feature, an error message
appears citing an invalid page fault in ms09.dll.
Obtain the Microsoft Office 2000 SP3 update from the following URL: http://office.microsoft.com/downloads/2000/Wd2ksec.aspx
p0664—When generating a Report from
All shipping Team Member
reports were recompiled with the Crystal Reports driver. When updating from
To manually recompile the
Crystal Reports, open each report in the Crystal Report program, and from the
Database menu, choose the option to Verify Database.
p0835—If you use the Client/Server Edition and the Amicus
Server or Amicus Administrator improperly exits while Team Members are logged
in, Team Members may encounter the following error messages: "Change ISAM
Context error" and "Open ISAM Context error".
Please ensure that Amicus
Administrator is running when Team Members are running
N13—The Streamline Database utility, which reduces the size of a large Team
Database, is available in both the Advanced and Client/Server Editions (Version
5.1.1 and later). Each Team Member must log into their
N16—Ensure that the servers on
which Amicus Administrator, the Team Database, and accessible Document files
and folders reside are configured properly so that Team Members' mapped drive
connections to those servers will not be lost periodically. This applies to
several versions of Windows. For details, see the Microsoft Knowledge Base
article “Mapped Drive Connection to Network Share May Be Lost” at http://support.microsoft.com/default.aspx?scid=kb;en-us;297684.
The article describes two alternative ways of addressing this issue. If you
choose to edit the Windows Registry and need assistance, please contact your
network technician.
0679/p1053—This applies to users who are running Novell Client 32,
Version 3.21 or 4.83, and a Novell server running
When a user is trying to
launch or is using
Novell Client 32 Version 3.21
users should update to Version 3.3 or later. Novell Client 32 Version 4.83
users should apply the latest updates provided by Novell.
Updates are available from the
Novell site at http://support.novell.com/filefinder/6385/index.html
0215/p1122—If you are a Windows 2000 or XP user, you may experience the following:
When pressing the TAB key or ALT key within the Event, Time Entry, or Phone
Call details dialog, the fields inside the details dialog disappear and only
the background color of the dialog is shown.
You need to perform the
following procedure in your Display settings:
If you are a Windows XP user:
1.
From your Control
Panel, open Display.
2.
Click the
Appearance tab.
3.
Click the Effects
button.
4.
Disable the
option, "Hide underlined letters for keyboard navigation until I press the
Alt key".
5.
Click OK in the
Display dialog.
If you are a Windows 2000
user:
1.
From your Control
Panel, open Display.
2.
Click the Effects
tab.
3.
Disable the option,
"Hide keyboard navigation indicators until I use the Alt key".
4. Click OK in the Display
dialog.
p1426—If
you are using a system supporting ACPI power management, while the Amicus
Server is running and the Team Members are logged in, the power management
"standby" mode will not come on if there has been no activity on the
computer after the specified amount of time.
x4618—Upon installation of Microsoft Windows XP SP2, the new Windows Firewall
might be turned on by default. If this occurs, you will need to configure it to
ensure the proper functioning of
If you have
1. Unblock the File and Printer
Sharing service.
If you have an embedded
install of
1. Add and unblock the Amicus
Administrator program on the machine that runs that program. This is
...\Program Files\TEAM50\AMICUS\AADMIN50.EXE.
2. Unblock the File and Printer
Sharing service.
If you have a split install of
1. Add and unblock the Amicus
Administrator program on the machine that runs that program. This is
...\Program Files\ADMIN50\AADMIN50.EXE.
2. Add and unblock the Amicus
Server program on the machine that runs that program. This is ...\Program
Files\TEAM50\DATABASE\AMICUSSERVER.EXE.
3. Unblock the File and Printer
Sharing service. (If you have Amicus run
as a service on a separate machine, unblock this service on both machines.)
For more about Windows
Firewall, see the Microsoft website at http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx.
Outlook Contacts & Calendar Synchronization
p1281—Outlook 2000 and 2002 users should not move large numbers of Contacts,
Tasks, or Appointments from one folder to another at one time because then the
records will not be synchronized with
Microsoft has identified this
issue as a problem in Outlook 2000 and 2002. For more information, consult the
Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?ln=EN-US&pr=kbinfo&#mskb
and search for the appropriate article:
- for Outlook 2000, see article Q249156 - ItemAdd
Event Doesn't Fire in Some Scenarios
- for Outlook 2002, see article Q290653 - ItemAdd
Event Doesn't Run in Some Scenarios.
You can, nevertheless, move a
large number of Contacts, Tasks, or Appointments into a folder that is
synchronized with
p1251—Exceptions to a repeating To Do are not synchronized between
p1250—
p1249—If a non-
1015—You
can set
If you do not want to receive any reminders in Outlook, turn them off in
Outlook. Go to Tools > Options > Other, click Advanced Options, click
Reminder Options, and then clear the "Display the reminder" checkbox.
You may, of course, choose to suppress Appointment reminders in Outlook but
keep them in
0289/p1458—If you are using Outlook Synchronization with a POP3
account, Meeting Requests may not be properly processed as Appointments in
Outlook.
See below for the various ways
in which you can ensure Meeting Requests are processed properly.
1. All Team
Members need to be mapped through Amicus Administrator Outlook settings,
regardless of whether or not they are using the synchronization. It is important
to note that Contacts in the Outlook Contacts Folder are synchronized with
2. In
Outlook, ensure all Meeting Requests are sent in RTF format. To send a Meeting
Request in RTF format, select Tools > Options. Click the Mail Format tab.
From the "Send this message in format" drop-down, select
"Microsoft Outlook Rich Text", and click OK.
3.
Ensure all Team Members are
using the same version of Outlook (e.g., 2000 or 2002).
4.
If you follow the measures outlined above and
continue to experience difficulties with the processing of Meeting Requests,
consult the Microsoft Knowledge Base, at:
http://support.microsoft.com/mskb
and search for the following articles:
- (Q307313) Outlook 2000 and
Outlook 2002 Calendar Interoperability Problems
- (Q246480) Outlook Doesn't
Process Meeting Requests with Rules Active
- (Q311849) Calendar Problems
with Outlook 2002
or, perform a search on the
words “Outlook”, “Meeting Request”, and
“Format”, and read the articles that match your search.
p1258—If you have Outlook Synchronization enabled, and have
selected the Real-Time option, synchronization is done each time you start
This is a security feature in Outlook 2002. Activate the “Allow access
for” checkbox. We recommend that you select 10 minutes from the drop-down
provided, the maximum allowable time. Then click OK.
You may be presented with this dialog more than once while your Contacts,
Appointments, and To Dos/Tasks are being synchronized. You must click Yes each
time the dialog appears in order to continue the synchronization process.
This dialog may also appear later, while you are working in
NOTE: If you select the On Command option for Outlook Synchronization,
synchronization occurs only when you request it and the pop-up security dialogs
will not appear unexpectedly.
1021—If you use Norstar’s
Computer Telephony Integration product under Windows XP,
0279/p1464—If
you receive a Phone Call with the Preferences or Setup dialog open, you cannot
perform any functions in the Phone Call dialog.
You must close the
open dialog to use the Phone Call dialog. Note that the open Preferences or
Setup dialog may be obscured if you have other applications open, in which case
you will need to cascade the windows of these applications to close the open
dialog.
v0002—The
p1321—When attempting to synchronize
Download the HotSync v4.0 for
Windows update (for m500 series users only) from http://www.palmone.com/us/support/downloads/40update.html.
After the update is complete, perform a soft reset of your Palm m500/m505
Handheld and reboot your computer.
A300—When synchronizing
When synchronizing your
A116—
Perform the following
procedure.
Note that if you are certain
that all your Contacts in your Palm OS device are in
I. Replacing Palm OS Device
Contacts with
1.
Click on the
HotSync Manager icon.
2.
Select
"Custom..." from the menu.
3.
Double-click on
Amicus 5.0 Contacts.
4.
Highlight the
bullet beside the text that reads "Replace Pilot with Amicus 5.0" and
click OK.
5.
Click Done in the
Contacts dialog.
6. Resynchronize your data.
II. Reinitializing the
If you are NOT certain that
all your Contacts in your Palm OS device are in
1.
Launch Windows Explorer.
2.
Go to the
location of your Palm folder and open it.
3.
Open your [User]
folder (e.g., Hgavelfolder).
4.
Open the
AAContact50 folder.
5.
Delete the
following files: AARecMap.dat and AARevInf.dat
6. Synchronize your data.
N15—The
N14—When setting up WORLDOX Profile Groups, ensure that the
Profile field you map the Amicus Document Groups field to contains a flat
listing of all Amicus Document Groups that users might wish to have assigned to
Documents added to Amicus from WORLDOX. Do not use linked WORLDOX Profile
fields for this purpose. That is, do not map to a Profile field that lists the
Document Groups for each Amicus File Type, as specified by a linked Profile
field that lists the File Types.
N03—If you were previously using the Juris link with
p1243—The Juris Client Nickname and the Juris Matter Nickname together form
the Short File Name in
p1210—Although a Juris Matter Practice Class can be comprised
of one or two characters, you cannot match a Juris Matter Practice Class
comprised of only one character with an
You must have two characters
in your Juris Matter Practice Class.
1092—After a fresh install of PCLaw 6.0, the Amicus Administrator might not
be able to map
Restart Amicus Administrator.
If the problem persists, please call PCLaw Technical Support or call Gavel
& Gown Customer Service.
N05—Users of PCLaw Version 5.54a and 5.54b and
Alumni Computer Group has
addressed this issue. To obtain a fix, upgrade to PCLaw Version 5.54c.
A104—New files are synchronized but some previously entered files are not
synchronized. The following error message may also appear: PLOLE32 Error
"One of the index files needs to be rebuilt." Details: This error
occurs during a data exchange. It usually occurs if the PCLaw database has been
updated to Version 4.05 or later, without updating the workstations and occurs
when it attempts to rebuild the database with an old clntinf.dat
file structure. In general, any error messages from PCLOLE32.OCX, AAHWND32.EXE
are PCLaw link issues.
You may require other recovery
of your PCLaw database. Please call Alumni Computer Group technical support at
1-800-267-9378.
x4531—Conflicts between Timeslips
2005 and WordPerfect are known to occur. Setting up the Amicus-Timeslips Link
in Amicus Administrator while Timeslips is running might cause Amicus
Administrator to terminate unexpectedly. A Team Member attempting to post Time
using direct posting while Timeslips is running might cause their
p0744/p0786—When using Timeslips Version
9.1 or 10, the fields do not map correctly when exchanging information between
Elite Legal Billing Systems (ELBS)
p0519—When importing time into ELBS, you must select the
"Expanded Line Format with User-Defined Fields" format. Otherwise, a
message appears citing an improper format. For further information on importing
information into ELBS, consult your ELBS documentation.
For further information, contact
Gavel
& Gown Software Inc.
Phone: 1 (800) 472-2289
1 (416) 977-6633
Fax: 1 (416) 977-2563
http://www.amicusattorney.com
mailto:info@amicusattorney.com
Copyright © 1994-2007 Gavel & Gown Software Inc. All rights reserved.
AMICUS and
All other trademarks referenced are the property of their respective owner. Gavel & Gown Software Inc. disclaims any proprietary interest in trademarks other than its own.