Known Issues in Amicus Attorney
2008 Premium Edition
(including Amicus Mobile)
Release 8.0.1 (SP1)
July 11, 2008
In this list, outstanding known issues in
the current build of
Contents
- Calendar
- Tasks
- E-mail
Integration
- Document
Assembly
- Miscellaneous
- Outlook
Contacts & Calendar Link
- Accounting
– PCLaw Link
- Accounting
– QuickBooks Link
- Accounting
– Timeslips Link
Issues
for Amicus Administrators Only:
Windows:
Amicus
Mobile:
Calendar
12677—When deleting multiple Repeating Events assigned to multiple Firm Members, you are not given the option to apply delete rules to All, resulting in many prompts.
15113—If
you exit Amicus directly after editing the Diary in the Calendar Day view, your
Diary changes are not saved.
SOLUTION: After editing the Diary, navigate
to another view before exiting Amicus.
18646 (new posting)—Windows Server 2008: If the Amicus Application Server runs under Windows Server 2008, Contact “keep in touch” Reminder To Do’s are not created by the Firm Daily Checks process.
Tasks
16500—In a Month-based Timeline view of the Tasks
module, selecting a Task and then pressing Shift+DownArrow
to select a range of Tasks causes an error.
SOLUTION: To select multiple Tasks in
this view, use Ctrl-click and select each individually.
17096—When a Timeline view of the Tasks module is printed, two pages are printed: one for the range shown and one for the next range.
17170—Upon opening the details of a Note on an Event from the Tasks Module, an error might occur. (This could be related to the Windows Date Format set at your workstation.)
Communications
18421 (new
posting)—The AutoDialer feature (enabled
in Communications - Phone Calls and Messages Preferences) might not work with
some types of phone modems. (The modem never connects, or the number dials but
is never answered.)
If this problem occurs even though you
have an analog modem set up in Windows, please contact Gavel & Gown
Technical Support for assistance.
E-mail
Integration
17163—In
rare cases after upgrading from Version 7, the Outlook view of Communications
might not display and the Outlook Contacts & Calendar Link might not
initialize successfully.
Running a repair on your Outlook
application might solve this issue. From Add/Remove Programs at the
workstation, select Microsoft Office and click Change. Choose the
“Reinstall or Repair” option and click Next.
Choose the “Detect and repair errors in my Office installation”
option and click Install.
18332 (new posting)—If the “automatic send/receive”
option is selected (in Amicus Outlook E-mail Basics Preferences), Amicus might
occasionally terminate unexpectedly, and “out of memory” or
“unable to create window handle” messages might appear in the
Client Log.
SOLUTION: A fix will be available shortly.
In the meantime, you can avoid this issue by clearing the “automatic
send/receive” option in Amicus E-mail Preferences and, instead, use
Send/Receive in Outlook to update your mailbox.
18581 (new posting)—Once you
have created a Time Entry on an E-mail, you cannot subsequently create another
Time Entry on that E‑mail from the Outstanding or Today views of
Communications, nor from the E-mail Details.
WORKAROUND: Create subsequent Time
Entries on the E-mail from the Amicus Toolbar in the Outlook view of
Communications.
Document Assembly
17920—When adding or editing
a Group from Template Management, pressing <Enter> does not save the
Group name.
SOLUTION: Simply click
elsewhere, outside of the Group name box.
Offline
18584 (new posting)—Windows 2000 Professional and Server 2000: Because these versions of Windows do not detect network events, a Workstation with Offline components installed will not automatically prompt you go to Offline (or Online) when disconnected from (or reconnected to) the network.
Miscellaneous
9266—Customizing the Amicus PE Toolbar attributes from Microsoft Office applications (e.g., removing one of the buttons) will cause problems.
16943—A module screen (such
as the Files Index) might appear with your Windows Desktop image shown in some
areas of the navigation pane at the left.
SOLUTION: Refresh the screen by going to
another module and then returning.
17249— If Amicus PE Tasks Toolbar is removed at the
workstation via Windows Add/Remove Programs (or Programs and Features),
attempting to reinstall it from Amicus (Preferences > Documents - Document Assembly)
might fail.
SOLUTION: Go to Amicus\Amicus Attorney PE
Workstation\Install\OfficeAddin and
double-click setup.exe.
17840—Uninstalling Amicus Workstation automatically
uninstalls the Amicus PE Tasks Toolbar (if present). However, after
reinstalling Amicus Workstation, the button to reinstall the Toolbar (in
Preferences > Documents - Document Assembly) might remain labeled
“Remove” rather than “Install”.
SOLUTION:
1. Click the Remove button. Exit Amicus. Restart your computer.
2. In Windows Add/Remove Programs, remove Amicus
Attorney Office AddIn and SmartTags.
3. Log back in to Amicus and click Install Now to reinstall the Toolbar.
17940—After upgrading from
Version 7, Spell Check might start marking all words in text fields as
incorrectly spelled.
SOLUTION: Go to the My Application -
Spell Check dialog of Preferences, reselect your Main Dictionary in the
drop-down list (e.g. “USEnglish”) and
click OK. Then exit Amicus and log back in.
18134—If the Amicus
PE Tasks Toolbar is installed, then while an e-mail message is open and in
focus in Outlook, you click on a Mail list column heading (“To”,
“From”, “Received” etc.) to sort items, that column
will be deleted from the view.
WORKAROUND: To
get a deleted column back, right-click on a column heading and choose Field
Chooser. Drag the desired column from the Field Chooser dialog to the desired
location among the column headings.
SOLUTION: To avoid deleting columns,
ensure that focus is on the Mail list view before clicking on columns. Or, at
the beginning of each Outlook session, drag the Amicus PE Tasks Toolbar up next
to another Toolbar.
18702 (new posting)—In Preferences and Firm Settings, the “General” section headings and dialog titles are mislabeled as “Backup”.
18708 (new posting)—REPORTS:
Calendar reports (both Firm Member and Firm reports) might take a long while to
generate.
SOLUTION: Updated reports are available
from the Support > Downloads section of our website.
Outlook Contacts & Calendar Link
17163—In rare cases after
upgrading from Version 7, the Outlook view of Communications might not display
and the Outlook Contacts & Calendar Link might not initialize successfully.
Running a repair on your Outlook
application might solve this issue. From Add/Remove Programs at the
workstation, select Microsoft Office and click Change. Choose the
“Reinstall or Repair” option and click Next.
Choose the “Detect and repair errors in my Office installation”
option and click Install.
Accounting — PCLaw Link
13243—If you delete
mapped Types of Law or Task Codes in PCLaw, the File Type and Activity Code
mapping dialogs in the Link Configuration wizard will then show the mappings
incorrectly.
SOLUTION: In the mapping dialog in the
wizard, clear the mappings, click Close, click Yes to
save the change, return to the dialog, and remap the codes as desired.
18051—After
restarting the Amicus Application Server (or Amicus PE Service), the first
Amicus login might cause a “PCLaw Link cannot be established”
error, and the Link cannot be reconfigured from Firm Settings.
SOLUTION: Exit Amicus and log in again.
Accounting – QuickBooks Link
13093—Exchanges or initialization with QuickBooks 2006
might fail occasionally, with a 1000 error shown in the log.
SOLUTION: Update your QuickBooks 2006
application to QuickBooks 2006 Release 7 or higher.
Accounting – Timeslips Link
18690 (new posting)—If no one is currently logged in at the Amicus Application Server (e.g. because the computer was restarted but Amicus Attorney and Timeslips were not configured for automatic logins, as detailed in the Link Guide), any attempt to use the Timeslips Link will cause the Amicus PE Service to terminate. (For example, if a user attempts to post a Time Entry, or saves a new File which is to be exchanged to Timeslips.)
18704 (new posting)—A Nickname 2 value entered in the prompt that appears when you save a new File is not exchanged to Timeslips. (The value must be entered manually in Timeslips.)
Issues for Amicus Administrators Only
Firm Settings & Customization
12670—If the firm’s shared documents folder (specified in
General – Document Management Firm Settings) is not configured for
indexing by Microsoft Indexing Service, or that Service is not running, an
error message appears whenever a user attempts to perform a full text document
Search.
SOLUTION: To configure a folder for
indexing: At the
We also recommend that the Indexing Service be set to start up automatically
whenever the Amicus Server is restarted. (This can be done at the Server, via
the Startup Type field in the Properties dialog for the Indexing Service.)
12897—In the Field
Attributes dialog for a Text Custom Field on the Custom Page or Record Designer,
you are permitted to enter a Maximum Length of more than 255 characters but,
upon saving, the value changes to 255 without a warning.
SOLUTION: For a Custom Field that can
hold more than 255 characters, use a Memo Custom Field.
17944—The Designer window for a Custom Record
Designer window might not maximize properly (unusable white areas appear).
SOLUTION: After maximizing the window,
click the right arrow at the bottom of the navigation panel to browse to the
next Custom Record. (If you have another Custom Record defined, then click the
left arrow to browse back to the original Record.)
Import
17284—Outlook
Contacts exported in a Comma Separated Values format file cannot be imported
(“Number of fields found is less than expected” error).
SOLUTION: In Excel, open the exported
Outlook file, add another column, and enter any data in it. In the Import Field
Mapping and Attributes dialog of the Amicus Import wizard, map that extra
column as an “<Unused Field>”.
Other Administration
17900—Conversion from Small Firm Edition or Version 4 or 5: Hyphens in Custom Field Labels are deleted upon conversion. For example, “Pre-judgment Interest Rate” becomes “Prejudgment Interest Rate”.
Windows
Windows Vista
17963—Whenever the Amicus Application Server, or a
Workstation with Offline installed and initialized, is restarted under Windows
Vista, the Amicus PE Service does not restart automatically (and users cannot
log in).
SOLUTION: At the Amicus Application
Server, or Workstation with Offline installed and initialized, go to the
Windows Control Panel, double-click Administrative Tools, double-click
Services, right-click on Amicus PE Service, and choose Restart.
18673 (new posting)—Windows Vista or Server 2008 – If
not logged onto computer as a user with Windows “Administrators”
Group rights, you cannot install Amicus Tasks Toolbar (from the Documents -
Document Assembly Preferences).
WORKAROUND: If you encounter this issue,
right-click on the Amicus Attorney icon on your Desktop and choose Run As Administrator before logging in to Amicus and installing
the Toolbar. This special login is required only once, for the install session.
Amicus Mobile
Amicus Mobile
16447/18653 (new posting)—Initialization fails to detect a lack of connection, and might show an invalid “successful” message. (Ensure that the device is cradled or is otherwise connected.)
18563 (new posting)—If a File is currently locked by another user, you can still select or clear its Mobile checkbox in the Files Index but this action has no effect. No warning message appears.
18569 (new posting)—If a Time Entry is created in Amicus Mobile on a File that is set to a Flat Rate or Other hourly billing rate, it will be sent to Amicus Attorney with a Rate Value of 0.
18578 (new
posting)—Once a user has logged in to Amicus Mobile, the User
Management screen in Amicus Attorney will always show their Login Status as
“In” as of that date and time, regardless of whether they are
currently in or out of Amicus Attorney or Amicus Mobile. (This might affect an
Administrator’s ability to perform specific functions that require a user
to be logged out.)
WORKAROUND: To change the user’s Administrator
or Timekeeper designation, open their Administration Profile and make the
desired change. To temporarily keep
the user from logging in to Amicus Attorney (and Amicus Mobile), remove their
Amicus license assignment.
18615 (new
posting)—When replying to a Sticky on a
Smartphone device, the number pad is activated and the corresponding alphabetic
letters cannot be entered in the message field.
WORKAROUND: Navigate out of the message field and then go back.
18630 (new posting)—A Follow-Up To-Do created from a Phone Call or Phone Message in Amicus Mobile loses the first character of its description.
18633 (new
posting)—When sending a new Sticky from the Notes module, the
“To” selection list of Firm Members does not reflect additions,
deletions, or name changes done in Amicus Attorney since you last Initialized
Amicus Mobile.
WORKAROUND: Reinitialize Amicus Mobile
occasionally.
18639 (new posting)—Changes to Contact information in Amicus Attorney (name, primary phone number, primary e-mail address) are not exchanged to the Contact On File lists in Amicus Mobile until that File has been changed in Amicus Attorney and exchanged to Amicus Mobile.
18655/18656 (new posting)—If a Time Entry is created on a Phone Call in Amicus Mobile, the Time Entry icon might still be shown for that record in Communication lists in Amicus Attorney.
18663/18664 (new posting)—In Amicus Mobile, you are permitted to assign Contacts to a File that you have been restricted from editing. (These assignments do not, however, affect Amicus Attorney.)
18665 (new posting)—A Phone Call record created upon completion of an inbound or outbound call on an Amicus Mobile device records the end time rather than the start time of the call.
18666 (new posting)—If you have two calls (due to Call Waiting), switching away
from one call to the other does not trigger the prompt to create a Phone Call
record on that call in Amicus Mobile.
WORKAROUND: To create a Phone Call record
on the call you are ending first, tap or click End Call rather than simply
switching away from it. In a few moments, your phone will ring to resume your
other call. Note, however, that if you choose to create a Phone Call record on
this other call as well, its duration field will include only the time since
the call was resumed.
18676 (new posting)—Viewing the details of a Phone Message in Amicus Mobile does not automatically mark it as having been read.
For further information, contact
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