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The
Amicus Maintenance Plan provides law firms with
the peace of mind of knowing they are always
up to date with the most recent Amicus software
products. Customers who are enrolled in the
Amicus Maintenance Plan automatically receive
all software upgrades and updates released during
their enrollment, as well as unlimited technical
support for these products.
Why
subscribe to the Amicus Maintenance Plan? Amicus
is mission critical software. For your law firm
to be running at optimal efficiency your Amicus
needs to be running that way as well.
The
world of software is complex and constantly
changing. Changes in operating systems and other
non-Amicus software products happen all the
time. When these changes occur they often require
updates to Amicus software to accommodate them.
In order to receive these updates and continue
to operate smoothly in a constantly changing
environment, your Amicus needs to stay up to
date. That
means
you should always be running the most current
version of your Amicus software. The Amicus
Maintenance Plan is the most cost effective
way for you to do this.
When
you enroll in the Amicus Maintenance Plan you
know you are covered. Your software is always
up to date and Technical Support is only a phone
call away. Plus, you will have the peace of
mind of knowing what your software costs are
going to be for the next three years for the
most important piece of software in your office
- giving you cost certainty so you can budget
accordingly.
An
Amicus Maintenance Plan is the cheapest way
for you to buy Amicus software products. You
get all of your software upgrades and all of
your support guaranteed for three years forward,
at a price less than the cost of an upgrade!
There
really is no better or more affordable way
for your law firm to ensure the quality
and consistency of your Amicus experience.
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An
Amicus Maintenance Plan is an optional
plan that an Amicus customer can choose
to enroll in. Once enrolled, the customer
automatically receives all software
upgrades and updates released by Amicus
as well as complete support for their
Amicus products - with no additional
charges.
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Pricing for the Amicus Maintenance Plan
is based on the Amicus product(s) you
have and the number of licenses you
have at your firm. This information
is used to calculate an annual fee for
your specific firm.
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Amicus
Maintenance Plans are purchased
for a three year term.
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No.
Maintenance plans are billed annually.
You will only be charged up front for
the first year of your plan. Years two
and three will be billed to your credit
card 15 days prior to the anniversary
of your initial enrollment in the Amicus
Maintenance Plan.
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No.
Enrollment in the Amicus Maintenance
Plan is completely optional. If you
do not enroll in a maintenance plan
you will still have the opportunity
to buy upgrades for your Amicus software
when new products are released. As well,
you will still have the opportunity
to purchase Annual Technical Support
Plans for any supported Amicus products.
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No.
If you do not enroll in a maintenance
plan, you will still have the opportunity
to purchase Annual Technical Support Plans
for any supported Amicus products. |
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No.
Amicus Maintenance Plans are available
for three year terms only. |
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Maintenance
is only available on the newest versions
of Amicus products. Currently that means
the Amicus 2010 product line.
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If
you are using an older version of Amicus,
you will have to upgrade to the version
of Amicus that is currently supported
by the Amicus Maintenance Plan. Currently
that is the Amicus 2010 product line.
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No.
If you are enrolled in the Amicus Maintenance
Plan you do not have to purchase upgrades
when new versions of Amicus are released.
You will automatically receive the upgrade
when a new version of your Amicus software
is released. |
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Yes.
If you are not enrolled in the Amicus
Maintenance Plan you may still purchase
an Annual Tech Support Plan for your
Amicus products. However, you will not
automatically receive upgrades when
new versions of your Amicus products
come out. If you want to upgrade to
a new version of Amicus you will have
to purchase the upgrade.
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No.
You can purchase an Amicus Maintenance
Plan at any time. Simply contact the Amicus
Sales Team at 1-800-472-2289. |
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No
problem. If you return your software within
your 30-day money back guarantee period,
your Amicus Maintenance Plan enrollment
fee will be refunded in full. |
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No
problem. If you already have an Annual
Technical Support Plan and would like
to enroll in an Amicus Maintenance Plan,
we will credit an appropriately pro-rated
amount of your unused Technical Support
Plan towards your Amicus Maintenance Plan
purchase. |
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Amicus
Maintenance plans are purchased for three
year terms. At the end of the third year,
if you do not re-enroll, your Amicus Maintenance
Plan will lapse. You will no longer receive
upgrades or support for your Amicus products.
To re-initiate your Amicus Maintenance
Plan you will have to re-enroll for another
three year term. If a new version of your
Amicus software is released during the
period when you are not enrolled in the
Amicus Maintenance Plan, you will have
to pay for the upgrade. |
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Yes.
The Technical Support in the Amicus Maintenance
Plan is exactly the same as if you had
purchased an Annual Technical Support
Plan. |
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No.
Because your Amicus software products
work together, you must purchase Amicus
Maintenance Plans for all of your Amicus
software products. |
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No
problem. You can purchase additional licenses
and corresponding additional maintenance
for those licenses at any time. |
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No.
The Amicus Maintenance Plan only covers
upgrades to newer versions of your existing
product edition. It does not cover upgrades
between editions. |
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Amicus
normally releases a new product version
each calendar year. Our goal is to continue
with this schedule. However, as stated
in the licensing agreement for your Amicus
software, we cannot guarantee the timing
of any future upgrades or updates to Amicus
software products. There are simply too
many variables in the software world to
make such a guarantee possible. |
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Amicus
Maintenance Plans are sold for a guaranteed
three year term. At the time of purchase
we only bill you for the first year's
annual fee. However, you agree in advance
that the annual fees for years two and
three can be charged to your credit card
when they become due. We know that credit
card information changes from time to
time and you may not remember to notify
us in advance. So if your credit card
transaction fails to be authorized we
will notify you and allow you 15 days
to resolve the issue. However, if you
fail to resolve the payment issue within
15 days you will be considered in default
of your Amicus Maintenance Plan agreement. |
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Maintenance
Plan Details
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Amicus
Maintenance Plan Terms & Conditions
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