Frequently Asked Questions - Maintenance Plans
An Amicus Maintenance Plan is an optional plan that an Amicus customer can choose to enroll in. Once enrolled, the customer automatically receives all software upgrades and updates released by Gavel & Gown as well as complete support for their Amicus products - with no additional charges.
Pricing for the Amicus Maintenance Plan is based on the Amicus product(s) you have and the number of licenses you have at your firm. This information is used to calculate an annual fee for your specific firm.
Amicus Maintenance Plans are purchased for a three year term.
No. Maintenance plans are billed annually. You will only be charged up front for the first year of your plan. Years two and three will be billed to your credit card 15 days prior to the anniversary of your initial enrollment in the Amicus Maintenance Plan.
No. Enrollment in the Amicus Maintenance Plan is completely optional. If you do not enroll in a maintenance plan you will still have the opportunity to buy upgrades for your Amicus software when new products are released. As well, you will still have the opportunity to purchase an Annual Technical Support Plan for any supported Amicus products.
No. If you do not enroll in a maintenance plan, you will still have the opportunity to purchase Annual Technical Support Plans for any supported Amicus products.
No. Amicus Maintenance Plans are available for three year terms only.
Maintenance is only available on the newest versions of Amicus products. Currently that means the Amicus 2012 product line.
If you are using an older version of Amicus, you will have to upgrade to the version of Amicus that is currently supported by the Amicus Maintenance Plan. Currently that is the Amicus 2012 product line.
No. If you are enrolled in the Amicus Maintenance Plan you do not have to purchase upgrades when new versions of Amicus are released. You will automatically receive the upgrade when a new version of your Amicus software is released.
Yes. If you are not enrolled in the Amicus Maintenance Plan you may still purchase an Annual Technical Support Plan for your Amicus products. However, you will not automatically receive upgrades when new versions of your Amicus products come out. If you want to upgrade to a new version of Amicus you will have to purchase the upgrade.
No. You can purchase an Amicus Maintenance Plan at any time. Simply contact our Sales Department at 800-472-2289 / 416-977-6633.
No problem. If you return your software within your 30-day money back guarantee period, your Amicus Maintenance Plan enrollment fee will be refunded in full.
No problem. If you already have an Annual Technical Support Plan and would like to enroll in an Amicus Maintenance Plan, we will credit an appropriately pro-rated amount of your unused Technical Support Plan towards your Amicus Maintenance Plan purchase.
Amicus Maintenance plans are purchased for three year terms. At the end of the third year, if you do not re-enroll, your Amicus Maintenance Plan will lapse. You will no longer receive upgrades or support for your Amicus products. To re-initiate your Amicus Maintenance Plan you will have to re-enroll for another term. If a new version of your Amicus software is released during the period when you are not enrolled in the Amicus Maintenance Plan, you will have to pay for the upgrade.
Yes. The technical support in the Amicus Maintenance Plan is exactly the same as if you had purchased an Annual Technical Support Plan.
No. Because your Amicus software products work together, you must purchase an Amicus Maintenance Plan for all of your Amicus software products.
No problem. You can purchase additional licenses and corresponding additional maintenance for those licenses at any time.
No. The Amicus Maintenance Plan only covers upgrades to newer versions of your existing product edition. It does not cover upgrades between editions.
Amicus normally releases a new product version each calendar year. Our goal is to continue with this schedule. However, as stated in the licensing agreement for your Amicus software, we cannot guarantee the timing of any future upgrades or updates to Amicus software products. There are simply too many variables in the software world to make such a guarantee possible.
Amicus Maintenance Plans are sold for a guaranteed three year term. At the time of purchase we only bill you for the first year's annual fee. However, you agree in advance that the annual fees for years two and three can be charged to your credit card when they become due. We know that credit card information changes from time to time and you may not remember to notify us in advance. So if your credit card transaction fails to be authorized we will notify you and allow you 15 days to resolve the issue. However, if you fail to resolve the payment issue within 15 days you will be considered in default of your Amicus Maintenance Plan agreement.
