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As
time goes by all software products gradually
become outdated. Computer systems change and
it becomes more difficult for older products
to keep performing. That is why it is important
to always keep your software up to date.
Amicus
products have been providing solutions to law
firms for over 15 years. Over that time the
products have continuously evolved to provide
new features and work in new environments. Amicus
products are kept up to date through both upgrades
and updates.
Older
versions of Amicus usually continue to work
well for many years and Technical Support Plans
are generally available for the most recent
three generations. However, only the currently
shipping versions of Amicus are updated with
service releases to ensure optimal performance.
That is why it is so important to keep your
Amicus up to date.
The
easiest way to ensure that your Amicus is always
up to date is by enrolling in an Amicus
Maintenance Plan. Customers with maintenance
receive all upgrades and updates so they are
always on the most recent version on Amicus.
There really is no better or more affordable
way for your law firm to ensure the quality
and consistency of your Amicus experience.
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An
upgrade is when a completely
new version of the software is released.
The release will have a new version
number. For example, if the current
version is Amicus 2010 then Amicus 2011
is an upgrade.
An
update is an interim release
or patch to an existing software program.
Updates are sometimes referred to as
service releases. They are released
to add small new features, fix known
issues in the software and/or to ensure
compatibility with 3rd party products
and operating systems when required.
They are small releases and are identified
with number extensions within the same
version number. For example, if the
current version is Amicus 2010 then
Amicus 2010.1 is an update. Updates
are only provided to currently shipping
Amicus products.
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Upgrades are typically released approximately
once a year. If you do not have a maintenance
plan, Amicus will notify you of the
release of upgrades, and you can decide
whether or not you want to purchase
them. Upgrades typically cost about
$299/license for the Premium Edition,
and $199/license for the Small Firm
Edition. The cost goes up if you are
more than one generation behind.
If
you have an Amicus
Maintenance Plan, upgrades are free.
Amicus will simply send them to you
as they become available.
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Updates
are available for any currently shipping
Amicus product. Available updates are
listed on the Amicus website, and can
be downloaded from there. Please note
that updates are not provided for any
Amicus product that is no longer currently
shipping. Thus e.g. once version 2012
ships, there will be no updates for
version 2011.
Customers
with an Amicus
Maintenance Plan are pro-actively
notified of all updates as they are
released, so they can be sure of always
having the most up-to-date version.
Since customers on maintenance also
get all upgrades to new versions, those
customers are always assured of receiving
all updates.
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Yes.
But only if you are using the most current
version of Amicus.
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Annual
Technical Support plans are currently
available for Amicus V+, Amicus Small
Firm, Amicus 7, Amicus 2008, Amicus
2009, and Amicus 2010 product lines.
This list is subject to change at any
time with appropriate prior notice to
customers.
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We
have a team of product specialists who
are knowledgeable in our products. Technical
support entitles you to call these specialists
and ask them questions about your Amicus
product(s). You can call them as often
as you like. Our product specialists will
do their best to provide you with either
product information or telephone technical
assistance on any Amicus-related problem
you may be having. Please note that technical
support does not include upgrades to your
software. For further information, please
see Annual
Technical Support Plans. |
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