Frequently Asked Questions - Amicus Accounting - Technical Issues

How do I transition from another accounting system to Amicus Small Firm Accounting?
See the Amicus Small Firm Accounting: Migrating from Another Accounting System document, available from the Support > Technical Resource Guides section of our website.
How do I find out what version of Amicus Small Firm Accounting I am running?
From the Help menu, choose About Amicus Small Firm Accounting. The current build number will display.
How do I find out where Amicus Small Firm Accounting is installed?
  1. From the Help menu, choose About Amicus Small Firm Accounting.
  2. Click System Information. The Default Directory field shows the drive and folder where Amicus Small Firm Accounting is installed.
I cannot see the entire Amicus Small Firm Accounting screen on my monitor. How can I fix this?
This is normally because the resolution of your monitor is set too low. To adjust it, go to your Windows Desktop and right-click on a blank area of your screen. Choose Properties and then click on the Settings tab. You should see a setting called Desktop Area, with a slider that you can use to adjust the resolution. Try adjusting the resolution up one setting. If it is currently set at 800 x 600, adjust the slider bar up to 1024 x 768. Click Apply, and click OK. Windows will prompt you to preview the new option before accepting it. If you don't like the new setting, or if it does not help, you can set it back again. These steps might vary based on your version of Windows, so consult your Windows documentation for further information.
How do I specify which printer to print to?

Amicus Small Firm Accounting will print to the printer set up as your Windows default printer. To check which printer is your default, click Printers and Faxes in the Windows Start menu. The printers installed on your computer are listed. A checkmark is shown beside the icon for your default printer. To set a printer as the default, right-click on it in the list and choose Set as Default Printer.

When I start Amicus Accounting and respond Yes to the automatic backup, what files get backed up? How do I restore from this?

Amicus Small Firm Accounting's backup facility backs up your data files only. Files with the following extensions in the directory in which Amicus Small Firm Accounting is installed are backed up:

  • .DBF
  • .FPT
  • .CDX
  • .DBC
  • .DCT
  • .DCX

Use caution when Restoring a backup because you cannot undo this procedure. All your Amicus Small Firm Accounting data will be overwritten with the data as it was when the backup file was created.

  1. Ensure all users are out of Amicus Small Firm Accounting and all programs that access Amicus Small Firm Accounting data.
  2. Choose Maintenance, Restore Backup Files.
  3. If there are no other users in the program, you will be prompted to click OK and then click Proceed to continue.
  4. To restore a backup you created from the Create Backup File function, select Restore From Local tempback.zip. Or, to restore from an automatic backup file created from the prompt that appears at login, or a backup file in a different location or with a name other than TEMPBACK.ZIP, select Restore From Specified File and identify the backup file. Use this option for a backup created from the prompt that appears at login.
  5. The name, date and size of the backup file will display in the corresponding Statistics section. To overwrite all your Amicus Small Firm Accounting data with the data contained in the selected backup file, click Start Restore.
What should I do if Amicus Small Firm Accounting is running slowly?

The Rebuild Indexes function is used to rebuild Amicus Small Firm Accounting's databases and index files, and to remove temporary work files. Database and index corruption can cause incorrect data to display or print and can also cause your system to run slower. Run this function once a month, and after any system crash.

IMPORTANT: Don't run utility programs unless you have a current backup and all other users are out of Amicus Small Firm Accounting and programs that access Amicus Small Firm Accounting data.

  1. Choose Month/Year End, System/File Balance. Print both reports.
  2. Choose Maintenance, Rebuild Indexes.
  3. If there are no other users in the program, you will be prompted to click OK to continue.
  4. You can rebuild indexes for specific data files or for all files. Unless you are aware of a problem with a specific data file, rebuild the indexes for all files. If you are running Rebuild Indexes as part of a regular routine or following a system crash or error, select all files. To rebuild the indexes for a specific file, clear the checkboxes beside the files you don't wish to rebuild. Amicus Small Firm Accounting Technical Support might advise you to rebuild the indexes for a specific file.
  5. Click Proceed.
  6. Choose Month/Year End, System/File Balance and print both reports again to ensure they match the reports printed in Step 1.